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Align your partners around a well-defined vision and target state, critical problems to solve, objectives and key results (OKRs), and key risks to manage and deliver strategic transformation with clarity
Build shared understanding of the customer, employee, competitive, and/or internal operational landscape from a variety of sources to build your team's alignment and enrich your strategic
Define key users, their explicit needs and implicit desires, as well as their target state journey maps to elucidate the why, what, and how of you plan to differentiate your experiences and solutions
Define, prioritize, and assign accountable parties to capability gaps (be they skills, processes, data, or technology), key risks, and dependencies to responsibly manage a vital layer of depth in capital expenditure